Carrefour has opened the first self-checkout service at its store in Westgate Shopping Mall in Nairobi.
This service will allow customers to shop and complete purchases without the assistance of cashiers at the cash counter, saving time and eliminating inconveniences caused by long queues.
According to Majid Al Futtaim Retail East Africa Regional Director Christophe Orcet said the self-checkout service underlines the company’s commitment to creating seamless shopping experiences for all their customers through adopting global best practices and solutions.
“The innovative service will allow customers greater freedom, control and convenience while shopping,” he said.
Customers can use the service by clicking "Start" on the digital screen of the self-checkout counter, scanning their purchases with the barcode scanner, and finishing the purchase by hitting "Finish & Pay."
Cashless payment methods are accepted at the self-checkout lane, including Mpesa, debit or credit cards, and MyCLUB rewards points.
Customers who purchase fewer than 15 products will use the service, which is anticipated to be implemented throughout all Carrefour locations in the nation after a successful pilot.
Presently, the retailer has 19 locations around the nation, 15 of which are in Nairobi. Kisumu and Mombasa each have two locations.
