The ride-hailing company Bolt has opened a driver engagement centre inWestralands, Nairobi, that will address motorists' concerns.
Drivers will access the facility on an appointment basis to ensure seamless and effective management of driver issues.
It will offer driver support, effective communication channels, training opportunities, community building, issue resolution, driver appreciation, and positive branding.
Bolt Rides Country Manager Linda Ndung’u noted that the launch of the facility is a testament that the company is commitment to enhancing its driver's welfare and engagement, which will ultimately contribute to the success and growth of our business.
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“We shall continue to collaboratively work with all our key stakeholders so as to continue offering affordable, safe and convenient ride-hailing services in Kenya; and creating entrepreneurial opportunities that enable more people to earn a sustainable living,” Ndungu said.
In 2022, Bolt launched its regional hub in Nairobi, allowing the business to run its operations more integrated and cohesively across the region.
The regional hub hosts the company’s top leadership overseeing operations across Africa, including the Regional Director for Rides across Africa and the Middle East, Regional Marketing Manager for Africa, Senior Head of Public Policy for Africa, and Legal Director for Africa.
