Safaricom has gifted its M-Pesa customers with cash following the interruption of services experienced on Tuesday as a token of gratitude for its customers’ patience during the incident.

In a message seen by this writer to a Mpesa customer on Twitter, Safaricom awarded them with Kes 20.




Did you read this?

  1. Safaricom Introduces My Sacco App Across Digital Channels
  2. Mobile Money Users Increase To 39.8 Million In Kenya
  3. Safaricom Rolls Out M-Pesa Global Payment Service In Ethiopia

“Thank you for your patience as we fixed the M-PESA service interruption recently. Please enjoy some cash back as a token of our gratitude. We appreciate you,” it stated.

M-Pesa was unavailable for several hours Tuesday due to what Safaricom attributed to scheduled maintenance.

Customers could not access the service for transactions on the M-Pesa app, USSD code, or SIM card tool, hampering businesses.

“M-PESA is undergoing scheduled maintenance,” read a message from Safaricom.