The Kenya Power and Lighting Company (KPLC) has launched a campaign targeting 7.4 million customers on the upgraded electricity prepaid meter system by August 31, 2024.
According to KPLC Chief Executive Officer(CEO) Engineer Joseph Siror, all customers enrolled in the prepaid system will receive two codes, including a reset and update code, through the utility company's Short Message Service (SMS) to update their meters. The exercise will be conducted in phases to avoid overwhelming the system.
During the ‘Update token Meter Yako’ campaign, Siror said the update is part of an ongoing global exercise targeting all prepaid meters that use the Standard Transfer Specification (STS), a universal method to transfer tokens to prepaid meters.
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He urged customers enrolled in the prepaid token system to ensure they updated their prepaid token meters to be able to access electricity.
“All prepaid meters that will not have been updated by the deadline date will stop accepting the tokens after the deadline date,” said Siror.
Further, the company said that the exercise seeks to ensure that the token meters are upgraded to the new system to ensure the security of electricity tokens generated.
However, the transition exercise into the upgraded system will not interfere with the electricity token pricing.
“The campaign will provide all the necessary information about the exercise to the targeted customers to enable them to update their meters as soon as they receive the message from Kenya Power prompting them to do so.”
Siror also assured that the update will not impact existing tokens already loaded into the meter.
However, customers were advised to load any previously purchased tokens before updating their meters, as failure to do so would render them invalid.
“Customers will receive two codes from Kenya Power when they purchase tokens. They will be required to key the codes to their meter following the steps indicated in the SMS before loading the new token.”
Similarly, the utility company stated that it will send the codes directly to customers who haven’t purchased tokens to notify them to update their meters.
