Telecommunication company Safaricom says the slow internet speeds being experienced are due to an outage of two of its undersea cables.
In a statement on Tuesday, Safaricom indicated that these cables deliver traffic in and out of the country.
“we have activated redundancy measures to minimise service interruption and keep you connected as we await the full restoration of the cables.”
It pointed out that the services affected include M-Pesa Super App and Safaricom App.
As a temporary solution, Safaricom advises its customers to use the USSD *334# for M-Pesa services or the SIM tool kit, which can provide access to essential services during this period.
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