East African Breweries Limited (EABL) will fully refund all ticket holders for Sunday's second day of the WalkerTown festival in Kasarani, Nairobi within two weeks.
In a statement on Monday, EABL apologized for the mishaps during the festival as oncert-goers were forced to brave heavy rains, which delayed the much-anticipated performances from the day's headliners, Lauryn Hill and Nyashinski.
"This resulted in the delayed performance by Miss Lauryn Hill and, regrettably, the cancellation of our brand partner Nyashinski’s performance, which deeply impacted the overall festival experience.”
"This is a reflection of our commitment to fairness and respect for the trust you placed in us," EABL said.
Similarly, EABL apologized to all affected fans, artists, and partners and assured them that they would provide a quality concert experience at future events.
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This comes after fans took it to social media to express their frustrations of the show's underwhelming experience as others demanded a refund.
sound check at half past midnight for an 8pm show?
— s. machel (@mostly_machel) September 29, 2024
johnnie walker, is this a circus?
are we clowns?#WalkerTownNairobi pic.twitter.com/pNxGUXsZdO
So #WalkerTownNairobi still owes us big time. They half delivered (less than ata), and it has been a whole endurance sport. They’ll have to make it up; partial refunds or complimentary tickets to a make-good event, at the very least. Tumebambika, but at HUGE costs.
— Mugambi Nthiga (@itsmugambi) September 30, 2024
Surely @EABL_PLC have to refund everyone for #WalkerTownNairobi, what an absolute shitshow!! A friend is telling me there's hasn't been any performances so far. It's half past midnight into Monday, lol
— 25th June🇰🇪 (@Banta_baridii) September 29, 2024