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Safaricom has introduced the myCounty app, a platform that enables all 47 counties to digitise all their services in one place, providing a single citizen access channel.
The app will include payment for county services, revenue management systems, a citizen reporting and engagement tool and solutions around agriculture, health, utility bills and SME programs.
Makueni is the first county to integrate into myCounty, with plans to gradually include all 47 counties in the coming months.
Further, the platform will be accessible through a USSD short code, an Android and iPhone App for all counties, and a mini-app on the M-PESA Super App.
The app will offer county services and payments, including parking fees, single business permit fees, market cess, land rates, property rates amongst others.
On his part, Safaricom CEO Peter Ndegwa said myCounty provides individuals and organisations with a single, convenient point where they can access, manage, and pay for all county services.
“The service will be available for all 47 counties as a smartphone app, web portal and short code and will integrate both current and upcoming services irrespective of the County’s provider of choice, and in addition, provide a management portal,” Ndegwa added.
myCounty App will allow users to select their county of residence, enabling them to be linked to the specific county’s services for processing requests.
In addition, all users can also access services from other counties, enabling payment of parking fees and other common fees.
Besides county services, myCounty will also provide a “Sema Na Governor” feature empowering residents to engage their Governor or report issues.
It will further provide key County and emergency services, including requests for fire, ambulance, police and more at the tap of a button.
The service seeks to ease access and payment of county services for the public, saving them from visiting county offices for manual payments.
Counties will benefit from more convenient – 24/7 access to their services, increased revenue collection and better visibility of revenue collection and performance.
