Kenya Airways (KQ) has partnered with Safaricom to enhance innovation in digital solutions, boosting operational efficiency, cybersecurity, and customer experience.
The partnership will focus on enhancing connectivity across Kenya Airways’ pan-African network through fixed connectivity solutions and in-flight Wi-Fi, as well as bolstering cybersecurity measures and loyalty programs.
Additionally, data analytics will be crucial in supporting Kenya Airways’ operational needs and ensuring the implementation of reliable and transformative digital solutions that enhance customer experiences.
The companies seek to develop and implement Internet of Things (IoT) solutions through this partnership.
The solutions will be applied to various areas, such as warehousing, baggage tracking, aircraft materials, and cargo, to improve tracking, location, reconciliation, and stock-taking processes and optimize operational efficiency.
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According to KQ’s Chief Information and Data Officer Fredrick Kitunga, the partnership is a testament to the company's shared objectives of scaling up customer experience.
“Our partnership seeks to greatly enhance customer satisfaction and position Kenya Airways as a leader in offering modern, connected travel experiences. One such area that we hope to have in place by 2025 is the implementation of in-flight Wi-Fi in our aircraft that will revolutionize the travel experience for our customers and provide them with the ability to stay connected with their loved ones and work while on board,” he said.
Further, the companies aim to raise the bar in customer experience, operational efficiency, and technological innovation.
