Safaricom has introduced a fee for the reverse call service for customers who use it more than twice a single day in revised terms and conditions.
The service initially allowed unlimited free reverse calls.
According to the revised terms, customers will still enjoy the service free of charge for the first two reverse call requests within a day.
However, a fee of Kes 0.5 per request will be applied for subsequent reverse call attempts on the same day.
According to the telecommunication company, the charge is aimed at curbing the misuse of the service as some users opt for reverse calls even when they have sufficient airtime.
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“This service will be free to the initiator of the reverse call for up to two requests in a day. Subsequent reverse call requests made within the day (after the first two requests) will be charged an access fee of Kes 0.5 per reverse call request,” Safaricom stated.
Similarly, the company clarified that the reverse call service would only be available for calls made within the Safaricom network.
Safaricom first introduced the reverse call feature in June 2019 as part of its “Please Call Me” service.
The feature was designed to help customers by allowing them to transfer the cost of a call to the receiver.
