Ride-hailing company Bolt has unveiled a ‘ Driver Compliments’ feature allowing users to appreciate drivers.
Through the feature, riders will be prompted to give a specific, additional positive feedback in addition to the star rating they assign their drivers.
Bolt Country Manager Linda Ndung’u says that the new solution will improve driver performance enhance the rider experience and help drivers understand rider preferences better and tailor their service accordingly.
“We hope our riders take a moment to express their appreciation by using this feature. It will encourage our driver partners to further elevate their service levels.”
“We are encouraging positive and constructive feedback therefore the feature has a built-in profanity filter that does not let abusive comments appear in the driver’s app,” she said.
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Once a rider leaves a compliment, drivers will get a notification in-app, taking them to the message they have collected, whether that is for driving skills, communication, or the overall experience of the ride.
The comments will be visible only to the respective driver to maintain privacy and encourage open feedback.
Also, feedback is anonymous, which means drivers would not be able to identify the person who left the message, which is shared with at least a 48-hour delay.
However, the feature will be optional for drivers.
