NCBA Bank has announced that it will waive monthly account maintenance fees for its retail banking customers, effective July 1, 2024, to enhance customer satisfaction and adapt to the evolving economic landscape.
According to NCBA Director of Retail Banking, Tirus Mwithiga, the change will apply to existing and new accounts across various consumer, commercial, and SME banking products.
The waiver will impact a range of consumer banking accounts, including salary accounts, Platinum Flexi, Platinum Pay as you go, Gold Pay as you go, Premier – All-in-One, Platinum All-in-One, and Gold-All-in-One.
Similarly, this initiative will benefit commercial and SME accounts such as Business Current, Gold, and Platinum.
“By eliminating monthly account maintenance fees for both local and foreign currency accounts, we aim to provide products that ensure our clients get the full value of their money. This new era of no monthly fees aligns with our commitment to prioritizing customer needs.”
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He emphasized that with this change, clients will incur only those bank charges associated with services and transactions they specifically utilize, which will remain unchanged according to the published tariff guide.
