Isuzu East Africa has unveiled a new after-sales facility in Nairobi to improve customer service by providing customers with 10,000 different vehicle parts.
Isuzu Motors Limited Executive Officer Naohiko Yanagawa noted that the firm will offer comprehensive aftersales solutions that boast modern vehicle service and diagnostic technology to ensure customers receive accurate vehicle health checks.
“This investment will reduce waiting time for customers. It will also allow Isuzu East Africa to handle peak demand periods seamlessly,” she added.
Further, the CEO said that the facility will also have a wide spectrum of proprietary diagnostic equipment to troubleshoot or tune the latest range of Isuzu vehicles that feature powerful and efficient common rail engines.
On her part, Isuzu EA’s managing director Rita Kavashe said the facility will offer additional support to their dealer market, and grow their customer base by improving aftersales operations.
“This investment underscores our commitment in ensuring that we continue being the leading automotive assembler in Aftersales services for our bus and truck customers,” she said.
Additionally, she affirmed that customers will spend a maximum of two hours for scheduled maintenance and get access to mobile services and field engineers from the facility.
The new facility houses the Isuzu Health Inspection Service Center, where trainee mechanics enhance their skills.
Moreover, it is suited to serve long-haul trucks and buses and takes advantage of the major highway network and the logistics gateway to the country’s premier port.
The Facility will also provide Isuzu customers with a computerized Isuzu Vehicle Health Report that enables Isuzu to determine vehicle conditions to advise on proper maintenance timing based on vehicle driving environment and driving style.
The Reports will inform customers on how best to reduce fuel consumption costs and get hints for extending the life of consumables such as brake-related parts hence improving on efficiencies of vehicles.
The Heavy Commercial Vehicle Facility will also be the distribution outlet for its Tanzanian and Ugandan markets.
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