The Kenya Power and Lighting Company (KPLC) has revealed that 2 million prepaid (token) meters have been updated in the last three weeks since the rollout of the ‘Update Token Meter Yako Campaign.’
KPLC Managing Director & CEO Joseph Siror says the utility company targets 7.4 million prepaid meters.
“We are almost at 30% of the targeted meters, and we are optimistic that all our prepaid customers will have updated their meters by the 31st August deadline,” he said.
The campaign is part of an ongoing global exercise that targets all prepaid meters that use the Standard Transfer Specification (STS), a universal method to transfer tokens to prepaid meters that ensures the security of generated tokens.
The company has set the end of August 2024 as the deadline for updating all STS-compliant meters within the network.
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However, the company has adopted a phased approach, scheduling prepaid (token) meters for updates in batches.
Once a meter is scheduled, a customer receives an SMS notification. Afterward, the update codes are sent to the customer upon purchase of an electricity token.
“The phased approach has ensured that the prepaid system is not overloaded with customer requests for the update codes. This has minimized challenges such as system delays and made it easier to purchase tokens and access the update codes. We encourage all customers to update their meter once they receive the codes,” added Siror.
