The Directorate of Immigration Services (DIS) has temporarily suspended the booking requirement for passport collection to accelerate the processing of applications.
According to Immigration Principal Secretary Julius Bitok, applicants whose names appear on the provided list collect their passports directly from the stations where they originally submitted their applications.
In a statement on Friday, he said those who cannot pick up their documents immediately will be notified once their passports are ready for collection.
He revealed that the decision is part of the Directorate’s ongoing efforts to clear the backlog of unprinted passports, which has been a persistent challenge due to the high demand for services.
“The DIS has temporarily suspended booking as a requirement for collecting passports to hasten the process”
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“The DIS has provided mechanisms to promote transparency, facilitate self-tracking, and provide prompt feedback.”
By removing the need for an appointment to collect passports, DIS hopes to ease the strain on applicants and ensure a smoother, faster experience.
Bitok also announced a raft of new measures taken to address the increasing demand for passports, including procuring advanced printing technology and adding more staff to streamline operations.
Additionally, the Directorate has remodeled passport collection stations to introduce more service counters and improve the overall customer experience.
Bitok asserted that these changes have effectively reduced the backlog of unprinted passports, allowing the DIS to expedite the process and meet the growing need for passport services.
