Prof Kithure Kindiki, the Interior Cabinet Secretary, claims the government will handle all Nyayo House backlogs within ten days.
While speaking to the press outside Nyayo House amid the current campaign to root out corrupt cartels and simplify the passport issuance process and other services, reassured Kenyans that all delay issues will be resolved within the specified time frame.
He stated that the Nyayo House area, which has been the subject of allegations of corruption and exploitation of Kenyans seeking passports and other services, would be cleaned up and new equipment installed to ensure smooth operations.
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“We have made arrangements for more equipment. The new equipment has not arrived...As you are aware we must use the government procedures of procurement and so our hands are tied to how fast we can do some things," he said.
“The only assurance I want to give today is that the backlog will not be there in the next ten to 11 days. We will have cleared it, and it will never accumulate again,” he added.
Prof Kindiki further stated that as part of the Nyayo House changes, the Kenya Kwanza government was striving to increase the number of customer care staff and build more facilities to accommodate specific groups such as pregnant mothers, lactating women, and people with disabilities.
“Mainly it is the management of the case log that we are working on and every day we are working better and better…in 10 to 11 days from now, we will even make other administrative changes here including the numbers of our customer care personnel but also separate facilities for expectant mothers, lactating and persons with disabilities…we feel we are not doing well in that area,” he explained.
“We will have more spacious banking halls separating applicants who are foreign nationals and Kenyan citizens .” added the CS
