Interior Cabinet Secretary Kithure Kindiki has assured Kenyans of the government’s commitment to clearing the passport backlog at Nyayo House, vowing sustained reforms to stamp out corruption in the immigration department.
Speaking when he made another visit to Nyayo House on Monday to assess the progress in the clearing of the backlog of pending passports, Kindiki affirmed the government’s dedication to enhancing efficiency and eradicating corruption that has plagued the Immigration Department for years.
“There is no turning back on the operational and policy instituted at the immigration department. The backlog must be cleared, and all subsequent applications processed expeditiously,” Kindiki said.
During his visit, Kindiki met with senior Immigration State Department officers, led by Principal Secretary State Department for Immigration and Citizen Services Julius Bitok and Director General of Immigration and Citizen Services Evelyn Cheluget.
He gave top immigration authorities instructions to set up systems that will handle more than 80,000 uncollected passports and enable seamless delivery of processed and printed passports to the applicants.
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Later, the CS went to the Upper Hill offices of the Civil Registry Services to observe how people get birth and death certificates for their loved ones.
Mid-morning suprise visit at the offices of the Directorate of Civil Registration Services (CRS) to assess the efficiency of the registration of births and deaths and to get first-hand feedback on the experiences of members of the public who seek these critical Government… pic.twitter.com/6e0vaef2EQ
— Kithure Kindiki (@KindikiKithure) September 11, 2023
He gave John Mwangemi, the director of the Directorate, instructions to expedite document issuing and enhance customer service.
This involves setting up specific counters for elderly or disabled, pregnant women, nursing moms, and parents or guardians with young children.
