Concerns regarding issuance delays have prompted the Ministry of Interior and National Administration to upgrade DCI technology to allow for processing additional certificates of good conduct.

Dr. Raymond Omollo, Principal Secretary for Internal Security and National Administration, announced this during an early morning consultative meeting at Harambee House.

The consultative meeting was convened by Kithure Kindiki, Cabinet Secretary of the Interior Ministry, with the DCI team led by Director Mohamed Amin.

According to CS Kithure, the upcoming objective will be to upgrade the existing system from the current Automated Palm and Fingerprint Identification System (APFIS) to the more efficient Multi Biometric Identification System (MBIS).


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"Early this morning, received a briefing from the DCI team led by Director Mohamed Amin and canvassed the strategy for Information Technology (IT) system upgrade and set in motion the timetable for clearing the backlog," CS Kithure stated.

"Going forward, the task of clearing the backlog and upgrading the system from the current Automated Palm and Fingerprint Identification System (APFIS) to the more efficient Multi Biometric Identification System (MBIS) remains,"

PS Omollo, the accounting officer at the state department in charge of the National Police Service, noted that the system improvement will expedite the processing of certificates of good conduct, providing hassle-free and prompt service to needy individuals.

The latest development comes only a week after CS Kithure promised to resolve the issue of backlogs in response to a flurry of complaints about the frequent journeys and long lines that Kenyans had to face while seeking the certificate.


"Improving the Directorate of Criminal Investigations' (DCI) Information Technology System will significantly speed up the processing of certificates of good conduct," PS Omollo added.

"We are committed to providing citizens with a service that is both timely and hassle-free, with no avoidable delays."

Despite a daily demand of 11,000 certificates, the DCI department can only process 4500 certificates daily.