NCBA Group has opened two new branches in Kenol and Muranga as it seeks to take services closer to its customers.
This brings the Lender’s branch network to 88, with plans to open ten additional branches during the year.
NCBA Group Managing Director, John Gachora, said the expansion remains integral to its overall growth strategy.
“Given their strategic location, the new branches will be closer to our customers, ensuring fast and easy access to our innovative banking solutions,” said Gachora.
By 2026, the bank wants to be present in at least every county, according to Gachora.
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The opening of this bank branch is a tribute to the expanding business and investment prospects that Murang'a County has to offer, according to Paul Kimani Mugo, chair of the trade, industry, tourism, and cooperatives committee for Muranga County.
“I think that with the launch of this NCBA office, farmers will have easier access to finance and will be able to invest money in mechanising their farming operations,” he said.
Customers are primarily served digitally for many transactional chores. Still, they can visit a branch in person for more difficult jobs because the bank has adopted an omnichannel approach.
“Many of our customers who visit our branches are looking for more complex financial solutions such as asset financing, working capital, mortgages and even investment solutions,” said Gachora.
Gachora said the bank is now redesigning its branches to better cater to personal relationships and longer conversations by rethinking sitting areas, meeting spaces and teller interactions.
