The National Carrier, Kenya Airways (KQ), has launched an advanced flight communication service to update customers during flight schedule changes.

The service enables personalized and prompt notifications throughout the customers’ journey via various channels, including email, SMS, and WhatsApp.

“As a customer-centric business, we strive to deliver the highest levels of service and we are cognizant of the importance of real time communication to our customers regarding their flight bookings, changes, and itineraries,” KQ Chief Commercial and Customer Officer Julius Thairu said.

“While the environment we operate in is very dynamic and disruptions can occur anytime, the differentiator is in how we constantly update our customers of any changes to minimize customer frustrations.”

The system will also offer other services, including check-in times, boarding gates, and timely updates on flight status.